We work mostly out of our home office. While typing my last sentences for a relocation report , I ignored the small little rubber ball that was being dropped at my feet over and over again. My 2-year old Pomeranian dog Prince wasn't going to stop inviting me to go out and play. The phone rings and the moment I pick it up I can hear one of my clients almost yelling at me complaining about a Realtor that just left her house. He showed up 30 minutes early for a showing of her house and she was in the shower and the house was not quite ready. She was very upset and wanted me to file a complain to his broker because of his early showing.
It took me a few minutes to calm her down, as I hung up, I directed the dog to get out of the office! Out! I called pointing towards the door, I did not want any distractions, the dog looked at me, picked up the ball and ignored me, the phone rings again, I ushered the dog out, push the door closed and answer the phone. Now is the Realtor who showed the house, he is upset because the seller let him know her disapproval in front of his clients and he wants an apology! I asked him about the time he had set the appointment and the time he showed up, he wouldn't take any of that, we had a lively disagreement about how to show houses within the time frame set for the appointment.
My office has two doors, one is a double glass door right in front of my desk, as I talk on the phone I can see the small dog jumping up and down trying to get back inside the office. The other Realtor is not going to settle down just yet, an incoming call gives me an opportunity to put this guy on hold, I am alone in the office. As I take the second call, I am surprised to find my upset seller who wants to know now what is the brokerage company this Realtor works for, she demands to know the name of the manager because she wants to file the complain herself. I promise I will find out and call her back, I hung up and tell the other Realtor what the conversation was, he is not happy and ask me to "rein in" my client! I tell him I had to go and we hang up.
The phone rings again, at this time the dog has pushed open the door and sticks his head and with the ball in his mouth, he gives me this tilted head sort of question... are we going to play? If you have a Pomeranian you know what I mean. I look at the phone, and at the dog's invitation, I take the second one, I come out of the office and pick the ball off his mouth and throw it far into the yard, he runs and happily fetches it, we play like that for about 15 minutes, finally he brings the ball back but he does not come straight to me, he goes to his water dish, an indication the game is over, he is tired, he comes to me and I pet him and thank him for being there at a time like this.
I have been rattled with the situation between my client and the other Realtor. Because of the dog I am now more relaxed and my blood pressure is probably down. I pick up the phone and call the seller, explain to her the job of the Realtor and the fact that sometimes this happens, I apologize on behalf of the other Realtor and invite her to let it all go. I call the other Realtor and apologize on behalf of the seller and invite him to let it go. Neither of them really apologized to each other but they both believe they did.
The mere presence of the dog and the break I took with him, made me a better negotiator, a more subdued, mellow and calm individual who diffused a potential explosive situation and prevented me from going into the argument more forceful. Can my dog help me be a better person? Yes, he can. Now if I could only put his name on my taxes... sort of "consultant" "special aide""trouble-shooter..." He deserves all those titles. I would love to know if any of you have had this secret tool in your offices or homes and how it works for you. Kibbles anyone?
Antonio & Alexia Cardenas
"The Realtors In Motion"
CRS, GRI, E-Pro Certified. SFR (Short Sales, Forclosure Resource) Serving the east shores of the San Francisco Bay, Alameda county: specially the following cities: Castro Valley, San Leandro, San Lorenzo, Hayward, Oakland, Pleasanton & Dublin.
Visit us on line at:
www.listedbyantonio.com or call (510) 326-4263
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